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NEC provides contact centre solutions and on-demand contact centre services, scaling from a single agent to thousands of agents across many sites in Australia and beyond.
NEC has delivered contact centre management solutions to more than 700 Australia businesses, and over 30,000 contact centres seats that meet even the most demanding customer needs.
The contact centre environment is evolving from the traditional phone call to email, live web chat and video, backed by business analytics reporting. NEC’s primary contact centre applications are:
• Genesys - a market leading, enterprise contact centre application with full multi media capability
• Q-Master - a market leading, small and medium business contact centre application with full multi media capability
• Agent 99 – a fully hosted multi media contact centre offering in the emerging hosted application market
NEC continues to evolve and expand its product range and its partner programs to deliver innovative contact centre solutions for customers. NEC’s contact centre solutions are well-equipped to deliver multimedia capability and accountability for all customer interactions.
To find out more click on the area of interest in our diagram below , and find out how your business can enjoy improvements from NEC’s contact centre solutions.
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Agent 99
Agent 99 is a cost-effective, flexible customer contact solution that combines phone, email, live web chat, and customer records together in an easy-to-use browser interface. And, because it is delivered via the internet, Agent 99 requires no hardware, no software, in fact no capital expenditure at all, just a Web browser and a phone line.
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Genesys
Genesys is contact centre software. If your enterprise has a customer service centre, help desk, collections, telemarketing and speech self service, Genesys software improves customer service, reduces operational costs and makes the most of every customer interaction. With sophisticated routing, reporting and management capabilities across voice, e-mail and web channels, Genesys ensures your customers are quickly connected to the best available resource. First time, every time.
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Q-Master
Q-Master is a fully integrated contact centre solution that provides industry-leading functionality and scalability, at a competitive price. Because connecting with your customers shouldn’t be difficult, Q-Master delivers the ability to enhance customer service levels, improve response times, lower abandonment rates and manage phone, email and web initiated requests in a single environment.
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Professional services
NEC operates a dedicated professional services team to support the design, implementation and ongoing effectiveness of our technology solutions.
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