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Agent 99 |
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Get smart with customer contact
Every business has one priority at the top of its agenda - being responsive to customer needs and having the flexibility to deliver outstanding service however or whenever a customer chooses to deal with you.
Sounds relatively simple, but in today’s dynamic marketplace you may have multiple sites, your staff may work remotely, and parts of your business such as warehousing and logistics may even be outsourced. Add to the equation that your customers want to interact in a way that is convenient to them – telephone, web and email – quite possibly 24 hours a day, 7 days a week, and you are faced with many customer service management issues.
Now there is a much smarter solution for businesses who want to use technology to deliver premium customer service – minus the technology headaches, resource drain, compatibility issues and capital costs.
Meet Agent 99, a hosted, on-demand contact solution from NEC that empowers your people to deliver service excellence, through any channel of customer contact – phone, web enquiries, web chat or email. With the smarts of Agent 99, anyone in your business can be transformed into an agent – all they need is internet access and a phone line. Your agents will be up and running in next to no time…ready to take orders, provide after sales support, respond to marketing campaigns, and most of all, manage all your customer relationships.
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Features
Agent 99 delivers you the best of both worlds; a fully-functioned contact centre without the cost of investing in hardware.
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Benefits
The benefits of Agent 99 are broad and important to businesses of any size. They include minimal investment, flexibility and peace of mind.
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Technical specifications
Take a look at our technical specifications to see exactly what it can do for you, and how little is required to get your hosted contact centre up and running.
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Documents and downloads
Still don’t have enough information about the Agent 99 application? Take a look at our documentation section to find everything from brochures and user guides to the latest version of the software.
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Frequently asked questions
If you still have questions about Agent 99, how it works, what it does, problems and resolutions from the field, have a look at the Agent 99 Frequently Asked Questions section.
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Brochures
Case Studies
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