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Smarter Contact Centres
It is possible with NEC to create a dramatically improved customer experience where they wait less and are informed more.
NEC Contact Centre advanced technology is proven around the world to reduce revenue loss while building greater market share.
NEC Genesys and QMaster, when combined with the expertise of NEC consultative and Professional Services support, deliver a new level of customer interactivity and satisfaction.
Genesys based analytics can improve the impact of up-sell campaigns, provide more efficient work practices, such as administrative duties and allow email responses to be triggered during moderate or low call volumes and stopped when a call spike is experienced. This intuitive technology delivers less queue time and more informed conversations between the Contact Centre partner and the caller. Plus it has the capacity to offer a caller the options of a call back or website interaction at a time that is more convenient.
These and hundreds of imaginative integrated Contact Centre solutions are all possible with NEC advanced, user-friendly technology created to deliver a customer experience at a new level of excellence.
If it can be imagined, it is possible.
For more information regarding Contact Centres, click Here or email Contact Us
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Agent 99
Agent 99 is a cost-effective, flexible customer contact solution that combines phone, email, live web chat, and customer records together in an easy-to-use browser interface. And, because it is delivered via the internet, Agent 99 requires no hardware, no software, in fact no capital expenditure at all, just a Web browser and a phone line.
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Genesys
Genesys is contact centre software. If your enterprise has a customer service centre, help desk, collections, telemarketing and speech self service, Genesys software improves customer service, reduces operational costs and makes the most of every customer interaction. With sophisticated routing, reporting and management capabilities across voice, e-mail and web channels, Genesys ensures your customers are quickly connected to the best available resource. First time, every time.
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UCB Q-Master
UCB Q-Master is a fully integrated contact centre solution that provides industry-leading functionality and scalability, at a competitive price. Because connecting with your customers shouldn’t be difficult, UCB Q-Master delivers the ability to enhance customer service levels, improve response times, lower abandonment rates and manage phone, email and web initiated requests in a single environment.
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Professional services
NEC operates a dedicated professional services team to support the design, implementation and ongoing effectiveness of our technology solutions.
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